Privacy policy

This Privacy Policy describes how magnetsbyu.com (“we,” “us,” or the “Site”) collects, uses, and discloses your Personal Information when you visit, make a purchase, or interact with our services.

Contact

If you have questions, need more information, or would like to make a complaint, please contact us:

📧 Email: hello@magnetsbyu.com

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interactions with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for support.

Personal Information includes any information that can identify you.

Device Information

Purpose: To load the Site properly, run analytics, and optimize performance.
Source: Automatically collected using cookies, log files, tags, pixels, and similar technologies.
Disclosure: Shared with Shopify (our e-commerce platform).
Examples: Browser type, IP address, time zone, cookie data, pages/products viewed, search terms, and how you interact with our Site.

Order Information

Purpose: To process and fulfill your order, arrange shipping, handle payments, provide invoices/confirmations, communicate about your order, screen for fraud, and offer promotions or recommendations.
Source: Collected directly from you.
Disclosure: Shared with Shopify and third-party providers (payment processors, shipping carriers, fraud prevention services).
Examples: Name, billing and shipping address, payment details, email, and phone number.

Custom Product Information

Purpose: To create and deliver custom photo magnets, prints, or personalized items.
Source: Collected directly from you (uploaded photos, artwork, text, or design requests).
Retention: Custom photos and artwork are stored only as long as necessary to complete your order and are securely deleted after production.

Customer Support Information

Purpose: To provide assistance, process requests, and resolve issues.
Source: Collected directly from you (via email, phone, or website form).

Sharing Personal Information

We share Personal Information with third parties who help us operate our store and provide services:

Shopify: Powers our online store. Read more: Shopify Privacy Policy.
Payment Providers: To process secure payments.
Shipping Carriers: To deliver your orders.
Marketing Tools: Google Analytics, Facebook Ads, email & SMS platforms.
Legal Requirements: We may share data to comply with applicable laws, regulations, subpoenas, or to protect our rights.

Behavioral Advertising

We use your information to show targeted ads and promotions we believe you may find relevant. Examples:

Google Analytics (understanding customer behavior).
Facebook Pixel (for targeted ads).

You can opt out of targeted advertising via your browser or directly on Google/Facebook settings.

SMS & Email Marketing

Cart Reminders: We use cookies to track when you leave items in your cart and may send reminders via SMS or email (if opted in).
Consent: We never share your SMS or email opt-in status with unaffiliated third parties.
Unsubscribe: You may unsubscribe at any time by following the opt-out instructions in the message.

Your Rights

Depending on your location, you have rights under GDPR (EU) and CCPA (California):

Access: Request a copy of your personal data.
Correction: Update or correct inaccurate information.
Deletion: Request deletion of your personal data.
Opt-out: Request not to have your data used for targeted advertising.

To exercise your rights, contact us at hello@magnetsbyu.com

Data Retention

We keep order information on file only as long as necessary for accounting, legal, or customer support purposes. Uploaded photos for custom products are deleted after your order is fulfilled.

Do Not Track

We do not change our data practices when receiving a “Do Not Track” signal.

Changes

We may update this Privacy Policy to reflect changes to our practices, operations, or legal obligations. The latest version will always be available on our Site.

Complaints

If you would like to make a complaint, please contact us at hello@magnetsbyu.com. If you are not satisfied with our response, you may lodge a complaint with your local data protection authority.